Refund and Shipping Policy

Returns Policy
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. A receipt or proof of purchase is required to process your return. Due to limited availability, certain items may not be eligible for returns. Please reach out to our support team before purchasing to confirm if an item is returnable.
Non-returnable items include gift cards and products explicitly marked as non-returnable. We cannot accept returns for items sent directly to the manufacturer.
Returns may be denied or result in partial refunds if the item is not in its original condition, is damaged, or is missing parts not attributable to our error. Returns made more than 30 days after delivery will not be eligible for a full refund.

Refund or Replacement
If your order is not delivered within 60 days from the shipping date, you can choose between a replacement, a partial refund for the lost package, or a full refund if all packages in the order are lost. If you receive a damaged or defective item, we will promptly send you a replacement at no extra charge.
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original payment method within a specified timeframe.

Order Cancellations
Orders that have not been dispatched can be canceled, but please note that transaction fees are non-refundable. Once an order has been dispatched, it cannot be canceled. If a parcel is undeliverable or uncollected and returned to the sender, shipping and transaction fees will be deducted from your refund. These fees may vary from the original amount due to promotional shipping rates.

Late or Missing Refunds
If you have not received your refund, please first check your bank account and contact your credit card company, as it may take some time for the refund to post. You may also want to reach out to your bank, as processing times can vary. If you’ve completed these steps and still haven’t received your refund, please contact us for further assistance.

Return Shipping Instructions
To initiate a return, please contact us for the return address. Customers are responsible for return shipping costs, which are non-refundable. For detailed instructions, please reach out to our support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost in transit. You can verify delivery of the returned item using the tracking number from your courier.

Shipping Information
Orders are typically dispatched within three business days. Tracking information will be sent a few days after dispatch, as updates to tracking systems may take some time. Delivery times do not account for delays caused by customs clearance or other external factors.
Most orders are delivered within two weeks, but some may take up to 60 days, particularly for remote locations or due to customs delays.

Contact Us
For further assistance, please contact our support team directly.